Refund Policy
Effective Date: 17th of August 2025
Last Updated: 19th of August 2025
At Hotchn Enterprises, your satisfaction is important to us. This Refunds & Returns Policy outlines your rights and our obligations under the Australian Consumer Law (ACL).
Change of Mind
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We do not accept returns or issue refunds for change of mind purchases. Please choose carefully before placing your order.
Faulty, Damaged, or Incorrect Products
You are entitled to a refund, repair, or replacement if the product you purchased:
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Is faulty or defective
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Arrives damaged
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Is not as described or does not match the sample shown
This is your right under the Australian Consumer Law (ACL).
Return Costs
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If your item is faulty, damaged, or incorrect, Hotchn Enterprises will cover the cost of return shipping.
Refund Method
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Approved refunds will be issued back to your original method of payment (e.g., credit card, PayPal).
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Please allow 5–10 business days for the refund to appear in your account.
How to Make a Claim
If you believe your item is faulty, damaged, or incorrect, please contact us at:
Please include:
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Your order number
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A description of the issue
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Photos of the product (if applicable)
We will review your claim and respond within a reasonable timeframe.
Exclusions
This policy does not apply to:
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Normal wear and tear
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Damage caused by misuse, neglect, or failure to follow care instructions
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Products damaged after delivery due to customer mishandling
Questions
If you have any questions about this Refunds & Returns Policy, please contact us at: