top of page

Privacy Policy

Effective Date: 17th of August 2025
Last Updated: 19th of August 2025

Hotchn Enterprises is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.hotchn.com.au

Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, billing/shipping address, and payment details (when provided voluntarily).

  • Sensitive Information: only if you consent and where necessary (e.g., health information if relevant to our services).

  • Non-Personal Information: such as IP address, browser type, device details, and website usage data (collected automatically through cookies or analytics tools).

How We Collect Information

We collect personal information in several ways, including:

  • When you interact with our website, forms, or services.

  • When you contact us via email, phone, or online chat.

  • Through cookies, analytics, and third-party tools.

  • From third-party providers where permitted by law.

Why We Collect & Use Information

We use your personal information for purposes such as:

  • Providing products, services, and customer support.

  • Processing payments and managing accounts.

  • Sending updates, marketing communications (where you have consented), and service notifications.

  • Improving website functionality and user experience.

  • Meeting our legal and regulatory obligations.

Disclosure of Information

We may disclose your personal information to:

  • Service providers who help us deliver our services (e.g., payment processors, hosting providers, IT support).

  • Legal authorities where required by law or to protect safety, rights, or property.

  • Business transfers in the case of mergers, acquisitions, or restructuring.

We will not sell or rent your personal information.

Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us at info@hotchn.com.au. We may ask you to verify your identity before providing access.

Overseas Disclosure

Some of our service providers may be located outside Australia. When this occurs, we take reasonable steps to ensure that your information is handled in accordance with the APPs.

Cookies & Analytics

We use cookies and similar technologies to improve your browsing experience, track website performance, and analyse traffic. You can disable cookies in your browser settings, but some site features may not function properly.

Direct Marketing

We may send you marketing communications if you have provided consent. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

Complaints

If you believe we have breached the APPs or mishandled your personal information, you can contact us at info@hotchn.com.au

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 info@hotchn.com.au

bottom of page