Terms & Conditions
Effective Date: 17th of August 2025
Last Updated: 19th of August 2025
These Terms and Conditions govern your use of the website www.hotchn.com.au and the purchase of products from Hotchn Enterprises. By accessing this website or placing an order, you agree to be bound by these Terms.
Website Use
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You must be at least 18 years old to use our website or purchase products.
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You agree not to use the website for any unlawful purpose or in any way that may impair its performance, damage content, or reduce its overall functionality.
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All content, images, text, logos, and designs on this website are the intellectual property of Hotchn Enterprises and must not be reproduced or distributed without permission.
Products and Orders
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We sell physical products.
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By placing an order, you confirm that all details you provide are accurate and complete.
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Orders are subject to availability. We reserve the right to cancel or refuse any order.
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Prices are listed in Australian dollars (AUD) unless stated otherwise. For international orders, currency conversion may apply through your payment provider.
Payments
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Payments must be made at the time of purchase via the payment methods provided (e.g., credit/debit card, PayPal, or other accepted processors).
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All payments are processed securely through third-party providers. We do not store your full payment details.
Shipping & Delivery
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We ship within Australia and internationally.
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Delivery times and costs will be displayed at checkout and may vary depending on your location.
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You are responsible for providing accurate shipping information. We are not liable for lost or delayed deliveries due to incorrect details provided.
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International orders may be subject to customs duties, taxes, or import fees, which are the buyer’s responsibility.
Limitation of Liability
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We make every effort to ensure our website and products are accurate, reliable, and of high quality. However, to the maximum extent permitted by law, we disclaim liability for any loss, damage, or injury (direct, indirect, incidental, or consequential) arising out of the use of our website or products.
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Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).
Refunds & Returns
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Our Refunds & Returns Policy is outlined on a separate page. Please review it before making a purchase.
Pet Care Disclaimer
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Our products and website content are provided for general information purposes only and are not a substitute for professional veterinary advice, diagnosis, or treatment.
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Always consult a qualified veterinarian for concerns regarding your pet’s health.
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Hotchn Enterprises will not be liable for any outcomes resulting from reliance on information provided on this website or through our products.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to Terms
We may update these terms from time to time. Updates will be effective immediately upon posting on this website. Continued use of our website or services indicates acceptance of the revised terms.
Governing Law
These terms are governed by the laws of Australia, and any disputes will be resolved under the jurisdiction of the courts of Victoria.
Contact Us
If you have questions about these terms, please contact us at: